Centre Manager - Mumbai.

About Us

At Vahan, we are building the first AI powered recruitment marketplace for India’s 300 million strong Blue Collar workforce, opening doors to economic opportunities and brighter futures. Already India’s largest recruitment platform, Vahan is supported by marquee investors like Khosla Ventures, Y Combinator, Airtel, Vijay Shekhar Sharma (CEO, Paytm), and leading executives from Google and Facebook. Our customers include names like Swiggy, Zomato, Rapido, Zepto, and many more. We leverage cutting-edge technology and AI to recruit for the workforces of some of the most recognized companies in the country.

Our vision is ambitious: to become the go-to platform for blue-collar professionals worldwide, empowering them with not just earning opportunities but also the tools, benefits, and support they need to thrive. We aim to impact over a billion lives worldwide, creating a future where everyone has access to economic prosperity.

If our vision excites you, Vahan might just be your next adventure. We’re on the hunt for driven individuals who love tackling big challenges. If this sounds like your kind of journey, dive into the details and see where you can make your mark.

What you will own

• Own and drive placement targets across the BPO partner centres / processes under your management.
• Ensure placements meet defined quality standards, not just volume expectations.
• Drive day-to-day stability of operations, including process adherence, floor discipline, and execution consistency.
• Track key funnel, productivity, quality, and output metrics; identify issues early and work with partner teams to solve them.
• Capture feedback from the floor on scripts, workflows, product gaps, and value proposition issues, and channel it back to Vahan.
• Escalate critical risks, quality concerns, and operational blockers to the right stakeholders in time.
• Own the profitability of the BPO partner relationship and support its growth through higher headcount and/or additional process expansion.

You will thrive in this role if you

• Have 2–5 years of experience in operations, particularly BPO/contact centre environments.
• Are comfortable working closely with partner teams and driving day-to-day execution.
• Can spot issues early, solve problems quickly, and escalate when needed.
• Are comfortable working with data and using metrics to manage performance.
• Communicate clearly and work well with both on-ground teams and internal stakeholders.
• Are comfortable in fast-moving environments where processes may keep evolving.

At Vahan, you’ll have the opportunity to make a real impact in a sector that touches millions of lives. We’re committed to not only advancing the livelihoods of our workforce but also, in taking care of the people who make this mission possible. Here’s what we offer:

• Unlimited PTO: Trust and flexibility to manage your time in the way that works best for you.
• Comprehensive Medical Insurance: We’ve got you covered with plans designed to support you and your loved ones.
• Monthly Wellness Leaves: Regular time off to recharge and focus on what matters most.
• Competitive Pay: Your contributions are recognized and rewarded with a compensation package that reflects your impact.

Join us, and be part of something bigger—where your work drives real, positive change in the world.